How can we help?

First, fully close GridBreak and reopen it. If it still won't launch, restart your iPhone, then make sure you're on the latest version of GridBreak and iOS. If the problem continues, email us with your device model and iOS version and we'll help.

GridBreak saves your scores and progress locally on your device. Scores can be lost if the app is deleted and reinstalled, since that clears local data. If your best score disappeared without reinstalling, let us know what happened and we'll look into it.

Check that your iPhone isn't on silent and that the volume is up. Then open GridBreak's Settings and confirm sound is enabled. Other apps using audio in the background can also interfere, so closing them can help.

Open the Settings app, go to Sounds & Haptics, and make sure System Haptics is on. Then check that haptics are enabled inside GridBreak's own Settings. Note that haptics are only available on supported iPhone models.

Reopen the app — your saved progress should still be there. If crashes keep happening, please send a bug report with the details below so we can reproduce and fix the issue.

Bomb clears the blocks around it, Lightning clears a full line, and Wild helps you complete color bonuses. They appear as you play and are best saved for moments when the board gets crowded.

Email assistance@xstudioworks.com with a clear description of what happened and what you expected instead. The more detail you include from the list below, the faster we can help.